Are you an avid Fb consumer who often depends on buyer critiques to make knowledgeable choices earlier than buying services or products? In that case, you’ll have encountered the occasional frustration of not having the ability to entry critiques on the Fb cell app. Thankfully, there’s a easy and efficient answer that may permit you to simply view critiques on the go. On this article, we’ll present step-by-step directions on the way to overcome this impediment and persistently entry critiques on the Fb cell app.
To start, you will need to perceive the rationale behind the absence of a devoted critiques part within the Fb cell app. In contrast to the desktop model of Fb, which gives a separate tab for critiques, the cell app prioritizes consumer expertise and interface simplicity. Consequently, Fb has chosen to combine critiques into the enterprise pages themselves, making certain that customers can seamlessly entry all related details about a specific enterprise with out having to navigate a number of tabs.
To view critiques on the Fb cell app, merely navigate to the enterprise web page of the services or products you have an interest in. As soon as on the web page, scroll down till you find the “Evaluations” part, which is usually located beneath the enterprise’s contact info and different pertinent particulars. Right here, you’ll find a abstract of the enterprise’s total ranking, in addition to a listing of particular person critiques left by prospects. You may filter the critiques by ranking, date, or relevance to slim down your search and discover essentially the most helpful info.
Accessing Evaluations from Your Fb Profile
To see critiques you’ve got left or these made about your profile, comply with these steps:
- Open the Fb app in your cell gadget.
- Faucet in your profile image within the bottom-right nook to entry your profile web page.
- Scroll all the way down to the “Evaluations” part.
- Faucet on “See All Evaluations” to view all critiques related together with your profile.
Viewing Evaluations from a Enterprise Web page
To view critiques in your Fb Enterprise Web page, comply with these steps:
1. Log into your Fb account and navigate to your Enterprise Web page.
2. Click on the Evaluations tab positioned on the left-hand facet of the web page.
3. You will note a listing of critiques left by prospects. You may filter the critiques by:
| Filter | Description |
|---|---|
| All critiques | Exhibits all critiques, no matter ranking |
| Optimistic critiques | Exhibits solely critiques with a ranking of 4 or 5 stars |
| Destructive critiques | Exhibits solely critiques with a ranking of 1 or 2 stars |
| Unpublished critiques | Exhibits critiques which were hidden from the general public |
4. To learn a evaluation, merely click on on the evaluation textual content. It’s also possible to reply to critiques by clicking the Reply button.
5. To handle critiques, click on the Settings button positioned within the top-right nook of the Evaluations tab. Right here, you possibly can alter your evaluation settings, equivalent to whether or not or to not enable prospects to depart critiques and whether or not or to not publish critiques robotically.
Discovering Evaluations in Search Outcomes
Enter the Enterprise Title
Open the Fb app and sort the identify of the enterprise you wish to view critiques for within the search bar on the high of the display screen.
Choose the Enterprise Web page
As soon as the search outcomes seem, faucet on the identify of the enterprise to go to its Fb web page.
Find the Evaluations Part
On the enterprise’s Fb web page, scroll all the way down to the “Evaluations” part. This part will show all of the critiques which were left for the enterprise, together with the star ranking and a quick excerpt from every evaluation.
Filter Evaluations
You may filter the critiques by star ranking, date, or language by clicking on the “Kind by” button within the high proper nook of the “Evaluations” part.
Learn and Reply to Evaluations
Faucet on any evaluation to learn the complete textual content. It’s also possible to reply to critiques by clicking on the “Remark” button under the evaluation.
Using the Evaluations Filter
To additional refine your search, make the most of the Evaluations Filter choice. This filter gives you with a wide range of sorting and filtering choices to streamline your evaluation searching expertise. By choosing the “Most Related” choice, Fb will prioritize critiques which are most pertinent to your pursuits based mostly on components equivalent to your location, previous interactions, and total evaluation high quality. Alternatively, you possibly can select to kind critiques chronologically, displaying the latest critiques first. Moreover, Fb gives the choice to filter critiques based mostly on particular standards, equivalent to star scores, key phrases, or language. This lets you rapidly determine and give attention to critiques that meet your particular necessities. To entry the Evaluations Filter, merely click on on the “Filter” button positioned on the high proper nook of the Evaluations tab.
| Filter Possibility | Description |
|---|---|
| Most Related | Prioritizes critiques based mostly on relevance to your pursuits |
| Most Latest | Shows critiques in chronological order, with the latest critiques first |
| Star Ranking | Means that you can filter critiques based mostly on a selected star ranking, equivalent to 5 stars or 1 star |
| Key phrases | Lets you seek for critiques that comprise particular phrases or phrases |
| Language | Filters critiques based mostly on the language through which they’re written |
Sorting Evaluations by Date or Relevance
Fb gives two choices for sorting critiques: by date or by relevance. Sorting by date shows the critiques in chronological order, with the latest critiques showing on the high. Sorting by relevance makes use of Fb’s algorithm to find out which critiques are most probably to be useful to you, based mostly in your previous exercise and preferences.
To kind critiques by date or relevance, comply with these steps:
- Open the Fb cell app and faucet on the Evaluations tab.
- Faucet on the Kind button.
- Choose Most Latest to kind critiques by date or Most Related to kind critiques by relevance.
Here’s a desk summarizing the 2 sorting choices:
| Sorting Possibility | Description |
|---|---|
| Most Latest | Shows critiques in chronological order, with the latest critiques showing on the high. |
| Most Related | Makes use of Fb’s algorithm to find out which critiques are most probably to be useful to you, based mostly in your previous exercise and preferences. |
Responding to and Managing Evaluations
As soon as you’ve got obtained critiques, it is important to reply to them promptly and professionally. This is how:
1. **Acknowledge the suggestions:** Start your response by thanking the reviewer for his or her suggestions, no matter whether or not it is constructive or unfavourable.
2. **Tackle the considerations:** If the evaluation raises particular considerations, handle them straight. Present an answer or clarification, if attainable.
3. **Be well mannered {and professional}:** At all times keep a well mannered {and professional} tone, even when the evaluation is crucial. Keep away from being defensive or confrontational.
4. **Use key phrases:** Incorporate related key phrases into your responses to enhance visibility in search outcomes.
5. **Personalize your responses:** Make your responses sound real and personalised. Keep away from utilizing generic or automated messages.
6. **Flag inappropriate critiques:** Should you encounter a evaluation that violates Fb’s neighborhood requirements, flag it for removing. You are able to do this by clicking the “Report” choice below the evaluation’s timestamp.
| Assessment Class | Advisable Response Sort |
|---|---|
| Optimistic Evaluations | Categorical gratitude and provide a particular incentive, equivalent to a reduction. |
| Destructive Evaluations | Acknowledge the reviewer’s considerations and supply an answer or clarification. Apologize if crucial. |
| Impartial Evaluations | Thank the reviewer for his or her suggestions and ask if there’s something you are able to do to enhance their expertise. |
Reporting Inappropriate Evaluations
Should you encounter a evaluation that violates Fb’s neighborhood requirements, you possibly can report it for evaluation. This is how:
- Faucet on the evaluation.
- Faucet on the three dots on the high proper nook.
- Choose “Report Assessment.” (Should you do not see this selection, the evaluation might have already got been reported.)
- Choose the explanation for reporting the evaluation (e.g., hate speech, spam, and so on.).
- Enter any extra particulars to assist your report.
- Faucet on “Submit.” (Should you do not see a “Submit” button, the evaluation might have already got been reported.)
Further Tips for Reporting Evaluations
- Solely report critiques that genuinely violate Fb’s insurance policies.
- Be particular when offering causes on your report.
- Report critiques promptly, as Fb takes time to research and take away inappropriate content material.
- Do not misuse the reporting system to focus on critiques you merely disagree with.
Customizing Assessment Notifications
To fine-tune your evaluation notifications, comply with these steps:
- In your Fb app, go to your Enterprise Web page.
- Faucet the “Settings” tab.
- Scroll down and faucet “Notifications.”
- Underneath the “Evaluations” part, you will discover toggle buttons for the next notifications:
- New critiques
- Evaluations which are flagged as spam
- Evaluations that you’ve got responded to
- Evaluations that point out a selected key phrase or phrase
- Customise your settings by toggling the suitable buttons.
- So as to add a key phrase or phrase for particular evaluation notifications, faucet “Customized Key phrases” and enter your required phrases.
- Faucet “Save Adjustments” to substantiate your preferences.
It’s also possible to alter the frequency of evaluation notifications by choosing the specified choice below “Notification Frequency.”
| Frequency | Description |
|---|---|
| Instantly | Obtain notifications instantly when a brand new evaluation is posted. |
| Day by day | Obtain a every day digest of all new critiques. |
| Weekly | Obtain a weekly abstract of all new critiques. |
| By no means | Disable all evaluation notifications. |
Finest Practices for Assessment Monitoring
1. Monitor Evaluations Frequently
Frequently monitor your Fb web page for brand new critiques. Reply to constructive critiques promptly to point out appreciation, and handle unfavourable critiques professionally to resolve points.
2. Monitor Assessment Sentiment
Use instruments to trace the sentiment of your critiques. This can aid you perceive the general notion of your corporation and determine areas for enchancment.
3. Analyze Assessment Suggestions
Take time to research the suggestions offered in your critiques. Determine widespread themes and patterns to realize useful insights into your prospects’ experiences.
4. Reply to Evaluations Promptly
Reply to all critiques, no matter whether or not they’re constructive or unfavourable. A well timed and well mannered response reveals that you simply worth buyer suggestions and are dedicated to resolving points.
5. Encourage Optimistic Evaluations
Encourage happy prospects to depart constructive critiques. Supply incentives or run contests to generate extra constructive suggestions.
6. Flag Inappropriate Evaluations
Should you encounter any inappropriate or offensive critiques, flag them to Fb for removing. This helps to keep up knowledgeable and welcoming surroundings in your web page.
7. Report Destructive Evaluations
If a unfavourable evaluation accommodates false or deceptive info, take into account reporting it to Fb for evaluation. This may increasingly result in the evaluation being eliminated or flagged as disputed.
8. Monitor Assessment Quantity
Monitor the variety of critiques you obtain over time. This can aid you monitor your progress and determine any tendencies or seasonality in buyer suggestions.
9. Analyze Assessment Star Scores
Histogram of Assessment Star Scores
| Star Ranking | Depend | Share |
|---|---|---|
| 5 | 50 | 60% |
| 4 | 20 | 25% |
| 3 | 10 | 10% |
| 2 | 5 | 5% |
| 1 | 0 | 0% |
Analyze the distribution of evaluation star scores to determine areas the place you excel and areas that want enchancment. Monitor adjustments in star scores over time to trace buyer satisfaction tendencies.
View Evaluations on Fb Cellular
1. Open the Fb App
Launch the Fb app in your cell gadget and log into your account.
2. Navigate to the Enterprise Web page
Faucet the “Pages” icon on the backside of the display screen and choose the enterprise web page you want to view critiques for.
3. Faucet the “Evaluations” Tab
On the web page, scroll down and faucet the “Evaluations” tab positioned below the web page’s cowl picture.
4. View Evaluations
The “Evaluations” tab shows a listing of all critiques for the chosen web page. You may kind critiques by most up-to-date or highest ranking.
5. Reply to Evaluations
To answer a evaluation, faucet on the evaluation and choose “Reply” within the pop-up menu. Sort your response within the textual content field and faucet “Publish.” It’s also possible to delete critiques by choosing “Delete” within the menu of choices.
Using Fb Insights for Assessment Evaluation
6. Entry Fb Insights
Log into your Fb enterprise account and click on “Insights” from the left-hand menu.
7. Navigate to the “Evaluations” Part
Within the navigation bar, choose “Engagement” > “Evaluations.”
8. Analyze Assessment Metrics
The “Evaluations” part gives insights into the variety of critiques, common ranking, and evaluation sources.
9. View Assessment Traits
Use the graph to trace adjustments in evaluation metrics over time.
10. Filter Evaluations
Filter critiques by date vary, ranking, and key phrases to realize deeper insights into buyer suggestions.
| Filter Possibility | Goal |
|---|---|
| Date Vary | Specify a interval to research critiques inside a selected timeframe. |
| Ranking | Restrict critiques to a sure ranking vary (e.g., 4+ stars). |
| Key phrases | Seek for critiques containing particular phrases or phrases. |
How To See Evaluations On Fb Cellular
To see critiques on Fb cell, comply with these steps:
- Open the Fb app and go to the Web page you wish to view critiques for.
- Scroll down and faucet on the “Evaluations” tab.
- You will note a listing of all of the critiques which were left for the Web page.
You may filter the critiques by ranking, date, or language.
Folks Additionally Ask
How do I depart a evaluation on Fb cell?
To depart a evaluation on Fb cell, comply with these steps:
- Open the Fb app and go to the Web page you wish to depart a evaluation for.
- Scroll down and faucet on the “Evaluations” tab.
- Faucet on the “Write a Assessment” button.
- Write your evaluation and faucet on the “Publish” button.
How do I delete a evaluation that I left on Fb cell?
To delete a evaluation that you simply left on Fb cell, comply with these steps:
- Open the Fb app and go to the Web page you left the evaluation for.
- Scroll down and faucet on the “Evaluations” tab.
- Discover the evaluation that you simply wish to delete and faucet on the three dots subsequent to it.
- Choose “Delete” from the menu.
