Have you ever ever positioned an order with Domino’s and later had a change of coronary heart? Whether or not you’ve got modified your thoughts about what you need to eat, realized you do not have the cash to spare, or just do not feel like ready in your meals to reach, there are a number of methods to cancel your order. On this article, we’ll stroll you thru the step-by-step means of canceling a Domino’s order, whether or not you’ve got ordered on-line, over the telephone, or via the Domino’s app.
When you positioned your order on-line, you possibly can cancel it by logging into your Domino’s account and navigating to the “My Orders” web page. Discover the order you need to cancel and click on on the “Cancel Order” button. You will have to supply a motive for canceling your order, and upon getting carried out so, your order will likely be canceled and you’ll obtain a refund. When you positioned your order over the telephone, you possibly can cancel it by calling the shop the place you positioned the order. Make sure to have your order quantity prepared while you name, and the worker on the retailer will likely be ready that can assist you cancel your order.
Lastly, if you happen to positioned your order via the Domino’s app, you possibly can cancel it by opening the app and navigating to the “My Orders” web page. Discover the order you need to cancel and faucet on the “Cancel Order” button. You will have to supply a motive for canceling your order, and upon getting carried out so, your order will likely be canceled and you’ll obtain a refund. Moreover, you can too cancel your order by contacting Domino’s customer support. Yow will discover the contact data on the Domino’s web site or within the Domino’s app.
Contact Buyer Service
Calling customer support is essentially the most direct approach to cancel your Domino’s order. This is a step-by-step information to comply with:
1. Collect Vital Info
Earlier than you name, be sure you have the next data readily available:
– Order quantity
– Date and time of order
– Retailer location from which the order was positioned
– Telephone quantity used to position the order (if relevant)
– Motive for cancellation
These particulars will assist the customer support consultant rapidly establish your order and course of the cancellation precisely.
2. Provoke the Name
Name the Domino’s customer support hotline at 1-800-304-0999. Be ready to supply the required data talked about above.
3. Verify Cancellation
As soon as the customer support consultant has verified your order particulars, they may affirm the cancellation. They could ask for a motive for cancellation, however this isn’t obligatory.
The consultant will present an estimated refund time-frame and make sure the cancellation by e-mail. When you desire, you can too request a reference quantity for future reference.
Go to the Domino’s Web site
Navigate to Domino’s official web site and log in to your account utilizing your registered e-mail tackle or telephone quantity and password. As soon as logged in, proceed to the next steps:
Find Your Order
Within the “Your Orders” part of your account dashboard, establish the order you want to cancel. Find the “Order Particulars” button subsequent to the order and click on on it to view the order abstract.
Contact Buyer Help
Inside the order abstract web page, scroll down to search out the “Want Assist?” part. Click on on the “Chat with Us” or “Name Us” button to provoke a dwell chat session or telephone name with a buyer help consultant. Present the small print of your order, together with the order quantity and motive for cancellation.
| Possibility | Particulars |
|---|---|
| Chat with Us | Join with a customer support agent via a dwell chat window. |
| Name Us | Dial the supplied telephone quantity and converse on to a consultant. |
The shopper help consultant will confirm your identification and course of the cancellation request. It usually takes a couple of minutes to finish the cancellation, and you’ll obtain a affirmation e-mail or message.
Test Your E mail Affirmation
Upon inserting an order with Domino’s, you’ll obtain a affirmation e-mail containing important particulars equivalent to your order quantity, estimated supply time, and the full quantity. This e-mail additionally supplies a handy choice to cancel your order on-line.
To cancel your order through e-mail affirmation, comply with these steps:
- Open the order affirmation e-mail from Domino’s.
- Find the “Cancel Order” button or hyperlink inside the e-mail physique.
- Click on on the button or hyperlink. You can be directed to the Domino’s web site.
- Log in to your Domino’s account (if required).
- Verify your cancellation by clicking on the “Cancel Order” button on the web site.
Please be aware that you could be be eligible for a refund or credit score relying on the cancellation coverage and the time of your cancellation.
| Cancellation Coverage | Refund/Credit score Eligibility |
|---|---|
| Cancel earlier than order preparation begins | Full refund |
| Cancel after order preparation begins however earlier than supply | Partial refund or credit score |
| Cancel after order supply | No refund or credit score |
Submit a Cancellation Request
To cancel your Domino’s order efficiently, comply with these steps:
- Go to the Domino’s web site: Go to dominos.com and click on on the “Observe Order” hyperlink within the high proper nook.
- Enter your order particulars: Enter your telephone quantity or order quantity and the e-mail tackle related together with your order.
- Find your order: As soon as your order seems, click on on the “Cancel” button subsequent to it.
- Present a motive for cancellation: Choose a motive for canceling your order from the dropdown menu. If the reason being not listed, enter it within the “Different” subject.
- Submit your request: Assessment the cancellation particulars and click on on the “Submit” button to finish the cancellation course of.
Extra Particulars for Offering a Motive for Cancellation
Domino’s gives quite a lot of causes for order cancellation, together with:
| Motive | Description |
|---|---|
| Incorrect merchandise ordered | You by chance chosen the improper merchandise or made an error whereas inserting the order. |
| Change of plans | Your plans have modified and also you now not require the order. |
| Duplicate order | You by chance positioned a number of orders for a similar objects. |
| Discovered a greater deal | You have got discovered a extra favorable value or provide from one other vendor. |
| Different | Any motive not coated by the listed choices could be entered right here. |
Offering a transparent and particular motive for cancellation helps Domino’s enhance its service and establish areas for enchancment.
Name Your Native Domino’s Retailer
If you could cancel your Domino’s order as rapidly as attainable, essentially the most direct methodology is to name your native Domino’s retailer. Yow will discover the contact data in your nearest retailer on Domino’s web site or app. When calling, be ready to supply the next data to the customer support agent:
- Your order quantity
- The date and time you positioned the order
- The rationale for the cancellation (if you happen to want to share it)
- Your title and get in touch with data
Relying on the shop’s coverage and the standing of your order, the customer support agent might be able to cancel your order over the telephone.
Extra Notes:
* When you have already obtained a affirmation e-mail or textual content message, it’s nonetheless advisable to name the shop to verify the cancellation.
* Needless to say Domino’s could have a cancellation charge coverage, which can range by location.
* In case your order is already in progress, the shop could not be capable to cancel it, however they’ll provide to change the order as an alternative.
Cancelling an Order
To cancel an order, you possibly can both contact Domino’s customer support or go to the shop the place you positioned the order. When you contact customer support, you will want to supply your order quantity and the explanation for cancellation. When you go to the shop, you will want to talk to a supervisor.
Refund Coverage
Domino’s refund coverage is as follows:
- When you cancel your order earlier than it has been ready, you’ll obtain a full refund.
- When you cancel your order after it has been ready however earlier than it has been delivered, you’ll obtain a partial refund.
- When you cancel your order after it has been delivered, you’ll not obtain a refund.
The partial refund quantity will likely be decided by the period of time that has handed because the order was ready. If the order was ready lower than quarter-hour in the past, you’ll obtain a 50% refund. If the order was ready greater than quarter-hour in the past, you’ll obtain a 25% refund.
Domino’s reserves the precise to refuse a refund if the order has been tampered with or if the shopper has a historical past of abusing the refund coverage.
When you have any questions on Domino’s refund coverage, you possibly can contact customer support.
Contacting Buyer Service
You’ll be able to contact Domino’s customer support by telephone, e-mail, or chat.
| Technique | Contact Info |
|---|---|
| Telephone | 1-800-DOMINOS |
| E mail | [email protected] |
| Chat | Click here to chat with a customer service representative |
Cancellation Charges
When you should cancel your order, there’s a cancellation charge that will likely be utilized. The quantity of the cancellation charge is dependent upon how lengthy earlier than the scheduled supply time that you simply cancel your order.
Inside 1 hour of scheduled supply time:
No cancellation charge will likely be charged if you happen to cancel your order inside 1 hour of the scheduled supply time.
Lower than 1 hour of scheduled supply time however greater than half-hour:
A cancellation charge of $5 will likely be charged if you happen to cancel your order lower than 1 hour of the scheduled supply time however greater than half-hour.
Lower than half-hour of scheduled supply time:
A cancellation charge of $10 will likely be charged if you happen to cancel your order lower than half-hour of the scheduled supply time.
Notes:
- The cancellation charge will likely be utilized to the full quantity of your order, together with any taxes and supply charges.
- The cancellation charge will likely be refunded to you if the order is canceled as a result of a mistake on the a part of Domino’s.
Extra Info:
Along with the cancellation charges listed above, there could also be extra charges that apply if in case you have already paid in your order. For instance, if in case you have paid in your order on-line, you might be charged a processing charge if you happen to cancel your order. The processing charge would be the similar quantity because the supply charge.
| Cancellation Time | Cancellation Payment |
|---|---|
| Inside 1 hour of scheduled supply time | No cancellation charge |
| Lower than 1 hour of scheduled supply time however greater than half-hour | $5 |
| Lower than half-hour of scheduled supply time | $10 |
Distinctive Circumstances
In distinctive circumstances, you might be able to cancel your order even after it has been positioned. This will embody conditions equivalent to:
| Circumstance | Motion |
|---|---|
| You have got a medical emergency or are in any other case unable to obtain the order. | Contact Domino’s customer support instantly to elucidate the state of affairs. They can cancel your order and provide a refund or credit score. |
| There’s a drawback with the meals or service. | You’ll be able to request a refund or alternative order by contacting customer support. They may examine the difficulty and resolve it to your satisfaction. |
| You have got ordered the improper merchandise or made a mistake. | When you contact customer support promptly, they can cancel or modify your order if it has not but been ready. |
| The supply is considerably delayed. | In case your order is greater than half-hour late, you might be able to cancel it and obtain a refund. Contact customer support to inquire about your choices. |
| You have got modified your thoughts and now not need the order. | Whereas that is usually not a legitimate motive for cancellation, you possibly can strive contacting customer support to see if they’re prepared to cancel your order. |
| You have got obtained a fraudulent or unauthorized order. | Contact customer support instantly to report the fraud and cancel the order. They may examine the matter and take applicable motion. |
Proof of Cancellation
Upon getting efficiently canceled your order, it is very important maintain proof of cancellation in your data. This may be carried out in a number of methods:
- E mail Affirmation: Dominos will ship you an e-mail affirmation of your cancellation. Make sure to save this e-mail as proof of cancellation.
- On-line Order Monitoring: You can even verify the standing of your order on-line utilizing the Domino’s web site or app. The order standing must be up to date to “Canceled”.
- Telephone Affirmation: When you canceled your order over the telephone, the customer support consultant ought to offer you a cancellation quantity. Notice down this quantity and maintain it in your data.
- Screenshot: You can even take a screenshot of your order cancellation affirmation display or e-mail as proof of cancellation.
- Referencing the Final 4 Digits: When verifying the cancellation, you might be requested for the final 4 digits of the telephone quantity or e-mail tackle related to the order.
- Order ID: Find the order ID on the affirmation e-mail or order receipt. This distinctive identifier helps monitor and confirm your order cancellation.
- Buyer Service Transcript: When you had a dwell chat or textual content dialog with customer support, save a replica of the transcript. It could function a report of your cancellation request and the agent’s response.
- Credit score Card Assertion: In case your order was paid for with a bank card, you possibly can verify your assertion to confirm that the transaction was canceled or refunded.
- Communication Log: Preserve a report of all communication you could have with Domino’s concerning your order cancellation, together with dates, occasions, and get in touch with strategies.
| Technique | Proof of Cancellation |
| E mail | Affirmation e-mail |
| Web site/App | Up to date order standing (“Canceled”) |
| Telephone | Cancellation quantity supplied |
| Screenshot | Picture of cancellation affirmation or e-mail |
| Final 4 Digits | Final 4 digits of telephone quantity or e-mail related to order |
| Order ID | Distinctive identifier from affirmation e-mail or receipt |
| Buyer Service Transcript | Copy of dialog with dwell chat or textual content agent |
| Credit score Card Assertion | Canceled or refunded transaction |
| Communication Log | Report of communication with Domino’s about cancellation |
Observe-Up Communication
Upon getting efficiently canceled your order, it is important to comply with up with Domino’s to make sure that the cancellation has been processed and that you’ll not be charged. Listed here are some methods to comply with up:
Verify through E mail
Test your e-mail for a affirmation message from Domino’s stating that your order has been canceled. This e-mail will even offer you a reference quantity in your cancellation.
Name the Retailer
If you don’t obtain an e-mail affirmation, you possibly can name the Domino’s retailer the place you positioned the order. Clarify that you simply canceled your order on-line and request affirmation that the cancellation has been processed. The shop consultant can offer you an replace on the standing of your order and reply every other questions you could have.
Use the Domino’s App
When you used the Domino’s app to position your order, you can too use the app to cancel it. After logging into the app, navigate to “My Orders” and choose the order you want to cancel. It is possible for you to to view the standing of your order and cancel it if it has not but been processed.
Contact Buyer Service
If you’re unable to verify the cancellation of your order via the above strategies, you possibly can contact Domino’s customer support at 1-800-366-4667. A customer support consultant will be capable to help you with the cancellation course of and offer you any vital data.
How To Cancel Order Dominos
Cancelling an order from Domino’s is an easy course of that may be carried out in a number of straightforward steps.
1. Go to the Domino’s web site and log in to your account.
2. Click on on the “My Orders” tab.
3. Discover the order you need to cancel and click on on the “Cancel Order” button.
4. Verify that you simply need to cancel the order.
Your order will likely be cancelled and you’ll obtain a refund for any objects that haven’t but been ready.
Individuals Additionally Ask
How do I cancel my Domino’s order over the telephone?
You’ll be able to cancel your Domino’s order over the telephone by calling the shop the place you positioned the order. The telephone quantity could be discovered in your order affirmation e-mail or on the Domino’s web site.
How do I cancel my Domino’s order via the app?
You’ll be able to cancel your Domino’s order via the app by opening the app and going to the "My Orders" tab. Discover the order you need to cancel and faucet on the "Cancel Order" button.
What’s the cancellation coverage for Domino’s?
Domino’s means that you can cancel your order up till the time it’s being ready. As soon as your order has been ready, it can’t be cancelled.
