Have you ever ever positioned an order on Grubhub after which had a change of coronary heart? Possibly you discovered a greater deal elsewhere, or maybe you merely realized you did not need the meals you ordered. Regardless of the cause, Grubhub makes it straightforward to cancel your order, so long as it hasn’t already been processed by the restaurant. On this article, we’ll stroll you thru the steps on tips on how to cancel a Grubhub order, in addition to present some tips about tips on how to keep away from having to cancel an order within the first place.
To cancel a Grubhub order, merely observe these steps:
- Open the Grubhub app or web site.
- Log in to your account.
- Navigate to the “Orders” part.
- Discover the order you need to cancel and click on on it.
- Click on on the “Cancel Order” button.
- Verify that you simply need to cancel the order.
Your order can be canceled and you’ll obtain a refund to your authentic cost methodology. It is vital to notice you can solely cancel an order if it hasn’t already been processed by the restaurant. As soon as an order has been processed, it can’t be canceled.
Contacting Grubhub Buyer Assist for Cancellation Help
Within the occasion you have to cancel a Grubhub order, contacting Grubhub’s buyer assist staff is probably the most direct and environment friendly methodology. You’ll be able to attain out to them by the next channels:
- Cellphone: 1 (877) 585-5413
- Dwell Chat: Out there 24 hours a day, 7 days per week on Grubhub’s web site or cell app.
- Digital Assistant: On the Grubhub web site or cell app, you possibly can entry the digital assistant by clicking “Assist” within the decrease proper nook.
- Electronic mail: assist@grubhub.com
When contacting buyer assist, be ready to supply your Grubhub account data, order quantity, and the rationale for cancellation. In case your order has already been picked up by a driver, you might not be capable to cancel it. In such circumstances, you possibly can:
- Contact the restaurant: Instantly request the restaurant to cancel your order. They are able to accommodate your request and situation a refund.
- Decline supply: Refuse the supply when the motive force arrives. The meals can be returned to the restaurant, and Grubhub will course of a refund.
- Contact your bank card firm: Dispute the cost together with your bank card firm in case you’ve already been charged for the order and can’t cancel it by Grubhub.
Bear in mind to test Grubhub’s cancellation coverage for particular phrases and circumstances associated to order cancellations.
Refunds and Credit After Canceling a Grubhub Order
Should you cancel your Grubhub order earlier than the restaurant accepts it, you’ll obtain a full refund. Should you cancel your order after the restaurant has accepted it, you’ll obtain a refund minus the restaurant’s cancellation payment.
The restaurant’s cancellation payment is often 20% of the order complete. Nonetheless, some eating places could have the next cancellation payment, so it is vital to test the restaurant’s cancellation coverage earlier than inserting your order.
Should you cancel your order after the motive force has been assigned, you’ll not obtain a refund. It is because the motive force has already been dispatched to the restaurant and is on their approach to choose up your order.
In some circumstances, Grubhub could give you a credit score for a future order in case you cancel your order after the restaurant has accepted it. Nonetheless, this isn’t at all times the case, so it is vital to contact Grubhub customer support to inquire a few credit score.
Here’s a desk summarizing the refund and credit score insurance policies for canceling a Grubhub order:
| Cancellation Time | Refund Quantity |
|---|---|
| Earlier than restaurant accepts order | Full refund |
| After restaurant accepts order, earlier than driver assigned | Refund minus restaurant’s cancellation payment |
| After driver assigned | No refund |
How To Cancel A Grubhub Order
If you have to cancel your Grubhub order, you are able to do so by the app or web site. Here is how:
- Open the Grubhub app or web site.
- Log in to your account.
- Discover the order you need to cancel.
- Faucet or click on the “Cancel Order” button.
- Verify that you simply need to cancel the order.
When you cancel your order, you’ll obtain a refund for the complete quantity of the order. When you’ve got already paid for the order, the refund can be processed again to your authentic cost methodology.
Individuals Additionally Ask About How To Cancel A Grubhub Order
How do I cancel a Grubhub order that has already been positioned?
You’ll be able to cancel a Grubhub order that has already been positioned by the app or web site. Nonetheless, you might not be capable to cancel the order if it has already been processed by the restaurant.
What’s the Grubhub order cancellation coverage?
Grubhub’s order cancellation coverage varies relying on the restaurant. Nonetheless, most eating places can help you cancel your order inside a sure period of time after it has been positioned.
Can I get a refund if I cancel my Grubhub order?
Sure, you’ll obtain a refund for the complete quantity of your order in case you cancel it earlier than it has been processed by the restaurant. Should you cancel the order after it has been processed, you might solely obtain a partial refund.
